Manufacturing

Information System execution Case Study Analysis Introduction PacSci has been a successful strong point size aerospace/defense guild. It has been in business since 19760s. (1) The company has very unafraid reputation in price and quality. However, it always has problem with OTD (on time delivery). cardinal years ago, the OTD problem was not an issue, because there werent to a fault many competitions. But in the last few years, due to stiffer competitions, OTD has be come about a big issue and been hurting the companys sales.And lots of unwavering customers slowly turned to its competitors. Causes Several problems contributed to OTD have been identified by the watchfulness of the company. The first one they identified was the failure to recognize the lead quantify of the in the altogether materials. The purchasing department always had to pasture materials at the flash when the parts in the stock room were almost empty. The company had to redeem extra to expedite their or ders, which drove the companys operating salute high.Notification between Stock room personnel and purchasing department was not automated. And the receiving department didnt notify the stock room when they received raw materials packages. Another one was no automated process in send out across the company, too many manual entered communications between departments. many sales men made unrealistic delivery date to customers because they couldnt access older sales order protestation.The engineering projects took too immense to be transferred to Manufacturing because of lack of project steering. Lastly, the manufacturing department still relied on too many manual mash steps in manufacturing process. (2) Implementation The management decided to implement Microsoft ERP across the whole company to stream delimit their Supply Chain Processes so that the inventory control jackpot be managed, and the purchasing department bed order the raw materials when they see orders come in, r eceive automatic notifications from stock rooms.The shipping and receiving department now bottomland notify the stock room when they receive raw materials and parts slump away through emails triggered by ERP. Sales men can inform the customers the shipping status and the exact delivery date based on the manufacturing time, and can reach out to customers based on the customers order activities. And also management cuts down operational termss by implementing automatic manufacturing steps to replace time consuming manual labor steps, so that the product line process time and labor cost can be managed.Now, after implementation of Microsoft ERP, all of engineering projects can be properly managed and monitored in Microsoft ERP by management, and transferred to manufacturing after they pass manufacturing hardening phase in a timely fashion. Conclusion After Implementing Microsoft ERP, it has helped PacSci emend its inventory, decrease the operating cost, achieve over 90% OTD. Since the improvement in its supply chain and OTD, the relationships with customers have also improved.New products from engineering department can be properly managed and transferred to manufacturing according the schedules in ERP. More and more of those lost customers slowly return to PacSci for business. Sales department can identify the customers order behaviors and predict better market trends, and provide better customer service. And the companys purchasing departments also negotiate with suppliers for better terms. Citations (1) http//investing. businessweek. com/research/stocks/ clandestine/snapshot. asp? privcapId=118423755 (2) Narrated by former employee of PacSci, Don Yang